ParcelVision lets you choose how you want to display tracking updates to
1. Request tracking updates via our API
2. Embed our tracking widget on your site.
3. Direct your customers to our white label, branded tracking page
API RequestsParcelVision updates real-time scan information for all your couriers throughout the day, so you can request status updates anytime via our API. When a shipments delayed, we can also return advise messages for each type of scan event.
Our tracking widgetEmbedding our tracking widget on your site is the best way to utilise our technology. When a customer requests an order tracking update, by rendering our widget, your customer will be able to see the latest scan, and make any in-flight changes they want, such as re-scheduling the delivery date.
White label tracking pageIf you can't embed our tracking widget due to compliance reasons, you can direct your customer to our tracking page. You can configure the page format, and add your logo.
Imagine a solution that empowered your customers to
resolve delivery delays themselves, more quickly and
efficiently than you could do yourself, that resulted in
a happier customer and lower costs for you.
Not all delays are the couriers fault, but they all need resolution. The speed and efficiency with which you do so can be the difference between a satisfied customer and and ex customer.
Your customer notifies you when they don't recieve their order. Your agent then needs to contact the courier, establish the action points required to resolve the delay, then obtain updated information from your customer and pass it over to the courier. It's a lot of human interaction, which often leads to delays and a frustrated customer.
It proactively emails your customer to notify them of delays and advises them how to resolve the delay.
And if human interaction is required, ParcelVision integrates directly with your CRM, creates a ticket and assigns it directly to one of your agents.
ParcelVision enables you to outsources the management of your entire delivery workflows, and it works straight out of the box.
Imagine this; a courier attempts delivery but your customer
is not home. Your customer is notified by email and SMS.
After clicking the embedded link, they're taken to a webpage
where they choose to change the delivery address, which is
then automatically relayed to the courier without any manual
Welcome to the future of delivery. Welcome to ParcelVision.
ParcelVision makes it so easy for your customer to make changes to their deliveries. Not only can they make changes via our tracking widget, for some types of delays its easier still, your customer can simply reply to a text in order to perform specific actions such as changing the delivery date.
But ParcelVision doesn't just make it easier for your customers, it also reduced the burden on your support staff, because it does not just send updated details to the courier, it asks them to acknowledge the new instructions. And it then monitors the delivery to ensure everything goes according to plan, and if doesn't, it proactively chases for updates.
If delays are not resolved and delivery does not occur within the time specified by you, then a CRM ticket is automatically created for your agents to follow up and resolve. It's this end-to-end automation that makes ParcelVision different from anything else on the market.
Whether you send 100 shipments a day or 100,000,
ParcelVision's scalable, powerful and secure technology
means you can trust us to meet your privacy, compliance
and security needs.
We host on both Azure and Amazon for complete redundancy. Our platform is always up and always on, even when we are deploying updates.
We back that up with a guaranteed 100% uptime SLA.
Our micro-service based architecture is developed using the latest technologies including Microsoft Service Fabric.
What this means is instead of having one big database, we have separate stand-alone engine's for each part of our technology, which not only makes our platform extremely fast and eficient, but also makes it much easier for us to make changes and improvements.
Because we handle a lot of data, we built ParcelVision from the ground up, with security and compliance at the heart of our platform.
All data is held in a secure, PCI Compliant environment and our infrastructure is also protected by Cloudflare, we also exceed DPA Compliance.
Monitoring and understanding delivery performance is
critical to maintaining and improving customer
satisfaction. Our out of the box analytics solution reports
on key metrics, categorising every delay into 4 destinct
catagories, carrier, customer, receiver and force mejeure.
ParcelVision catagorise's every single courier scan, and then reports on the number of shipments delayed in each category.
Our flexible reporting mechanism enables you to build and save your own reports, and even control the format, and column order.
ParcelVision is a complete shipping solution, it doesn't just help you resolve delays once they occur, it also helps you understand the root causes.
Understanding what types of delays are affecting delivery performance is the first step to improving your logistics. Are most delays caused due to incorrect addresses? Or is it a particular courier or delivery country that's causing the most issues.
ParcelVision's insights make it easy to identify issues that are easily resolved or improved. For example if you find a large number of orders are delayed due to address issues, you may decide to add a postcode lookup tool on your checkout page.
ParcelVision helps present data in a simple, easy to understand format, that makes it easy to find actionable insights that will transform your approach to logistics.
The ParcelVision Team
Support Tickets Solved
Average Man-hours Saved
Pro-active Notifications Sent