Embed our tracking widget on your
site and let your customers
We don't just display a long list
of scans, we only show the current status and helpful advise.
We pro-actively notify your customer
if their order will not be delivered on
it's due date.
We let your customers self-serve
to resolve a delay, rather than
contacting your call centre.
Your customers can make changes or resolve delivery issues from the latest status on the tracking screen.
ParcelVision integrates with all major couriers, each of which have their own scans and terminology. We map thousands of carrier scans into 300 unique, easy to understand events which we call scan groups.
We build business intelligence around each scan group, for example whether the order will be delayed, who's at fault, whether it's a problem that requires feedback, and who needs to be notified. If feedback is required from your customer, we then add 'Receiver actions', a function that allow them to self-serve to resolve a specific problem.
If the courier can't find the receivers address, we'll notify them of the issue and provide them a 'Receiver action' to 'provide delivery instructions' Once provided they are emailed to the courier. If the receiver doesn't provide the instructions within the SLA time you set, you can decide whether you want to create a ticket in your CRM for an agent to follow up.